"Content of custom fields is not saved" (#2902457) / TMS-Plugins

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C.C.D. G.B. Morgagni started the conversation
October 25, 2021 at 6:16pm
Good morning
Content of custom fields is not saved.
For some services I have added several custom fields such as date of birth and gender.
When the user makes a reservation and completes these fields correctly, their content is not permanently saved.
It therefore happens that if the user makes a new reservation while being logged in to his personal area, all the fields Name, Surname, Email and Phone are already filled in while the custom fields are empty.
Is it possible to have Amelia permanently memorize the contents of the custom fields in order to avoid the user having to fill them in every time?
Thanks.
[deleted] replied
October 27, 2021 at 9:34pm
Good day!
Sorry for the delayed response.
Information collected through Custom fields is being saved as notes under Appointments entries. It's not being added to a Customer's profile at the moment, unfortunately. That's why it's not getting pre-populated for the next bookings, and the Customer has to fill these fields again.
You can suggest that as a feature request here, or check if this request was already submitted and vote for it.
Please let us know if you have any other questions.
Best Regards.
C.C.D. G.B. Morgagni replied
October 29, 2021 at 10:10am
Thanks for the reply.
I searched for the new features required but couldn't find it.
Hope to find this fix soon in the next Amelia updates.
Thanks.
[deleted] replied
October 31, 2021 at 6:36pm
You are most welcome on behalf of the entire team I wish we could have been more helpful.

If there is anything else we can assist you with please don't hesitate to open a new ticket.

Have a wonderful day!