Good morning, I'm having trouble with notifications. Given that I have translated all the email notifications in two languages (Italian and English) and everything works regularly if the reservations are made by the end user through the frontend. I noticed that if the Amelia Manager user registers a reservation and if the creation, cancellation and rescheduling of a reservation are done through the Backend, all notifications arrive in English and in a different format than the one I already have translated for this language. In practice, all the booking operations carried out by the backend do not use custom notifications. This applies to both the customized notifications for the Italian language and for those in the English language. This is a huge problem for me as a good part of the bookings is done by the internal user via the backend. Could you please check.
The language you have translated the notifications to, will follow the language customer will pick on your site.
If you used this function for translation:
it means when the customer goes to your site, and chooses Italian, then makes a booking on the currently Italian page, they will receive a notification in Italian.
In case that they choose English; they will receive a notification in English.
Are your settings in the backend (the language of your WordPress) set to English or Italian?
The default language of the Wordpress website is Italian. What you described to me correctly occurs if the reservations are made by the end user. And this is true both if the user sets his browser in English and in Italian. Unfortunately, it doesn't work if an internal user (Amelia Manager) is making the reservation, and this occurs both from the frontend and the backend. In practice, the existing customized notifications are not sent, but a very simple and short notification only in English as follows:
Dear ....., Thank you for choosing our company,
This undermines the possibility that an operator can book in place of an end user.
Would you mind if we check on your site directly then?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Good morning, I followed Aleksandar's suggestions by removing the Italian language on Amelia as it is set as default on Wordpress and now the notifications work correctly. Thanks.
Good morning,
I'm having trouble with notifications.
Given that I have translated all the email notifications in two languages (Italian and English) and everything works regularly if the reservations are made by the end user through the frontend.
I noticed that if the Amelia Manager user registers a reservation and if the creation, cancellation and rescheduling of a reservation are done through the Backend, all notifications arrive in English and in a different format than the one I already have translated for this language.
In practice, all the booking operations carried out by the backend do not use custom notifications. This applies to both the customized notifications for the Italian language and for those in the English language.
This is a huge problem for me as a good part of the bookings is done by the internal user via the backend.
Could you please check.
Thanks.
Good day!
Thank you for reaching out to us
The language you have translated the notifications to, will follow the language customer will pick on your site.
If you used this function for translation:
it means when the customer goes to your site, and chooses Italian, then makes a booking on the currently Italian page, they will receive a notification in Italian.
In case that they choose English; they will receive a notification in English.
Are your settings in the backend (the language of your WordPress) set to English or Italian?
Good morning,
The default language of the Wordpress website is Italian.
What you described to me correctly occurs if the reservations are made by the end user. And this is true both if the user sets his browser in English and in Italian.
Unfortunately, it doesn't work if an internal user (Amelia Manager) is making the reservation, and this occurs both from the frontend and the backend.
In practice, the existing customized notifications are not sent, but a very simple and short notification only in English as follows:
Dear .....,
Thank you for choosing our company,
This undermines the possibility that an operator can book in place of an end user.
Thanks.
Hi there,
thank you for the kind reply
Would you mind if we check on your site directly then?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Good morning,
I followed Aleksandar's suggestions by removing the Italian language on Amelia as it is set as default on Wordpress and now the notifications work correctly.
Thanks.
Good day
Thank you for the update we are glad to hear that.
We are still looking into the second issue you mentioned in your second ticket and we will update you as soon as we have more information.
Thank you for your time and patience, we truly appreciate it