We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I'm working on a restaurant website where we need to be able to create reservations for the restaurant. Can you guys give me some insights how to do this in the best matter? There are 3 blocks each day, Breakfast, lunch and dinner. We can have 60 people in each block. They can reserve a time in one of those blocks.
Regards Wouter
Hi, Wouter,
Thank you for choosing Amelia.
Basically, there are two types of bookings in Amelia: Appointments (aka Services) and Events. Appointments are being defined by the Service's duration, while an event has a predefined time and date set up.
For example, if you configure your service so it lasts 1 hour, and assign an employee who works Mon - Fri from 09:00 - 17:00, that service's appointments will be available for booking on every hour, so:
09:00 - 10:00
10:00 - 11:00
And so on.
When you're configuring events, you're setting the time and the date when the event will take place.
Multiple employees can host the event, but only one employee can be assigned to a service at a time.
Also, the service is offered all the time (Mon - Fri at the same time, unless you configure your employee's working hours so he works only on specific days at specific times), while an event is held only on particular dates.
One more thing: Google Calendar integration works only with Services at the moment (in case you plan to use it).
We used Events and Service on our demo sites, so you can see how both options can be applied.
So, you can use Events and set the Capacity for each time block to 60 attendees, then they will be assigned to particular hours by default. You can enable recurrence for these Events, and then they will be created automatically, so you won't have to add them manually.
Otherwise, if you prefer Services, you can create Service A, B, and C, set a duration for each Service (not sure how long these blocks last) and a capacity (60 people). After that, you will have to add Employees because each Service needs to be assigned to an Employee in Amelia (you can use fictional ones also), and make Services available during particular hours through the Employee's schedule, for example:
Hope that will help.
Best Regards.