We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2901877
Photo Upload broken
Closed

Comments

  • Roger Perren started the conversation

    Steps to reproduce:

    1. In the Backend > Go to Employee an edit a profile

    2. Upload a photo

    3. Error in console (s. attached screenshot)

    4. Upload a pic is not possible

    5. Error in console:

    amelia-booking.js?ver=4.2:1 TypeError: this._addClass is not a function
        at e.<computed>.<computed>._create (sortable.min.js?ver=1.12.1:9)
        at e.<computed>.<computed>._create (jquery-ui.min.js?ver=5.8.1:6)
        at e.<computed>.<computed>._createWidget (jquery-ui.min.js?ver=5.8.1:6)
        at new e.<computed>.<computed> (jquery-ui.min.js?ver=5.8.1:6)
        at HTMLUListElement.<anonymous> (jquery-ui.min.js?ver=5.8.1:6)
        at Function.each (jquery.min.js?ver=3.6.0:2)
        at s.fn.init.each (jquery.min.js?ver=3.6.0:2)
        at s.fn.init.e.fn.<computed> [as sortable] (jquery-ui.min.js?ver=5.8.1:6)
        at n.initSortable (media-views.min.js?ver=5.8.1:2)
        at n.initialize (media-views.min.js?ver=5.8.1:2)

    6. The error appears in all photo-uploads in the plugin, eg. Organisation, Services, Events, Emplyees

    7. Tested with Chrome & Firefox on WP 5.8.1 with PHP 7.4.x and default theme twenty-twenty

  • Roger Perren replied

    Problem solved...

    It was a conflict with another plugin, now it works fine

  • [deleted] replied

    Hi Roger,

    thank you for reaching out to ussmile.png

    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    If you have a minute, could you please let us know which plugin Amelia conflicted with?