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Steps to reproduce:
1. In the Backend > Go to Employee an edit a profile
2. Upload a photo
3. Error in console (s. attached screenshot)
4. Upload a pic is not possible
5. Error in console:
amelia-booking.js?ver=4.2:1 TypeError: this._addClass is not a function
at e.<computed>.<computed>._create (sortable.min.js?ver=1.12.1:9)
at e.<computed>.<computed>._create (jquery-ui.min.js?ver=5.8.1:6)
at e.<computed>.<computed>._createWidget (jquery-ui.min.js?ver=5.8.1:6)
at new e.<computed>.<computed> (jquery-ui.min.js?ver=5.8.1:6)
at HTMLUListElement.<anonymous> (jquery-ui.min.js?ver=5.8.1:6)
at Function.each (jquery.min.js?ver=3.6.0:2)
at s.fn.init.each (jquery.min.js?ver=3.6.0:2)
at s.fn.init.e.fn.<computed> [as sortable] (jquery-ui.min.js?ver=5.8.1:6)
at n.initSortable (media-views.min.js?ver=5.8.1:2)
at n.initialize (media-views.min.js?ver=5.8.1:2)
6. The error appears in all photo-uploads in the plugin, eg. Organisation, Services, Events, Emplyees
7. Tested with Chrome & Firefox on WP 5.8.1 with PHP 7.4.x and default theme twenty-twenty
Problem solved...
It was a conflict with another plugin, now it works fine
Hi Roger,
thank you for reaching out to us
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
If you have a minute, could you please let us know which plugin Amelia conflicted with?