We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2900573
sql table loading and disappearing
Closed

Comments

  • IW started the conversation
    October 22, 2021 at 12:45pm

    Hi, I'm having an odd issue..

    I am loading a table linked to an SQL table. But somehow the wpdatatable loads all the data for a second and then the data completely disappear. 

    https://www.loom.com/share/d231733bb66e4ae2bb581c53c174e454

    I and my developer looked into this, suspecting it could be an SQL issue, but the SQL table is very simple and we think there must be something that makes wpdatatable hide the data after loading it. Could you advise on why this may be happening?


    Thank you.

  • [deleted] replied
    October 25, 2021 at 4:45pm

    Hi IW

    Thank you for reaching out to us.

    This looks like a conflict either with the theme currently active on your website, or another plugin you have installed.

    Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue so please let us know so we can troubleshoot further.