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  Public Ticket #2900417
Reach Out To Paddle-Payment System
Closed

Comments

  • Shanice Baloe started the conversation
    October 22, 2021 at 9:26am

    Hi,

    Is it possible to reach out to Paddle, and inform them of he following message when someone tries to purchase Amelia?

    We are unable to set up pre-approved payments at this time. Try again later.

    Go back to the webshop and choose another payment method.


    People from Europe, The Netherlands, don't really use credit-cards.


    Kind regards


  •  2,576
    Aleksandar replied
    October 22, 2021 at 4:35pm

    Hi again Shanice.

    We forwarded the message to Paddle's support, and we're waiting for their response.

    As mentioned in the other ticket, please don't hold onto the expression "credit-card" - if you have a Visa, MasterCard, or any other online payment card, you can use it for the purchase, just like any other item you may be paying for online.

    If you have a debit card that you use for online payments, you can use it, and it should work. Do let us know if you're still unable to purchase the plugin, so we can update the Paddle's team.

    Thanks again, and sorry for the inconvenience!

    Also, I'll ask you to respond to the ticket you have open with Ivana, since you have 3 tickets about the same issue. I'll close this one as a duplicate as well, but I'll be monitoring the open ticket.

    Thank you for your understanding.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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