Hi,

After reaching out about my questions and concerns on my pre-purchase Amelia ticket (the person was nice), I was under the impression when I bought this plugin that it will play well with a membership plugin. It is not the case because it is asking my already logged-in membership customers to log in to Amelia separately to access any bookings. This defeats the purpose of being logged-in in the first place. 

Is there an option in Amelia to check if a user is logged in and then if so, bypass the Amelia login? The users will have a role of a Membership member and Amelia Employee but they still have to log in to two separate areas in order to see everything.

As mentioned in my earlier ticket that my site is a membership-only site and I need the user flow to be easy and not repetitive. You guys never brought up that this would happen. Is there any timeline or workarounds to getting this to work?

Thanks for your time.

The membership plugin I use, ARMember has the same capability as you mentioned about adding multiple user roles to the member. So I added the Amelia customer role to the user's other roles (ARMember & Amelia employee). It did work by automatically populating the fields when booking appointments. 

But when the user wants to review their bookings, whether as a customer or employee, it wants the user to log in to Amelia for both cases. This is the repetitive logging-in part that is annoying me now. Amelia recognizes the user when making a booking but doesn't recognize the user when they want to see the employee or customer panels to review their appointments and their own schedule.

Any thoughts on why this issue remains? The user is linked to all roles necessary to not have to log in for anything more than once.

Thanks,

Jeremy

Hi again. 

Do you have an eta for when the developers will implement a fix for this? Or will it never happen?

In this post, it says "Our developers do have a task to link the two, so a WordPress login would work for Amelia as well, and that will be implemented at some point in the future, we just don’t have an ETA on that."

https://wordpress.org/support/topic/doesnt-link-to-wordpress-users-properly/#post-14981261

If there is any code they can forward to me to get this to work, I'd appreciate it. 

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I feel Amelia needs to do a better job of informing potential customers that this login system won't work with any other login system. It is very misleading and I'm sure there are a lot of upset customers that realized this after purchasing and then they create tickets and take up your time too. :(

This needs to be addressed upfront.

Thanks for getting back to me. I hope your team's health is not too serious and I wish them a speedy recovery.

It is still hit or miss with the Amelia login form showing on pages where the user is already signed in to their membership account. This video seems to be a workaround for getting customers' details in the fields instead of getting around the issue of Amelia requiring my logged-in membership users to log in a second time through Amelia to see their calendar/schedule. That is my main issue.

I created customer & employee panels on two different pages for each type. Meaning one customer or employee panel page is linked to the customer/employee panel URL field in the settings area and the other pages are not linked but have the shortcode for the panel. Sometimes the linked page to the settings URL bypasses the Amelia login form and sometimes the unlinked page works. Hope that makes sense. :)

For my site, I want logged-in users (through my membership plugin) to see their appointments with other therapists and also see appointments others therapists book with them. All on the same page or pages, without a nagging login form from Amelia when they are already signed in.

For my user experience, I do not want them to log in to the backend for anything. I also don't want my customers to have another user role such as subscriber and I don't want my employees to have an editor role. Everything should be fully automated to work without me logging every new user into the backend once a new user is approved from the Admin. Is this possible?

Will Amelia ever have a feature that doesn't require a separate log-in for customers and employees to see their schedules when being used with a membership plugin? If not, considering your expertise in this category, could you recommend any specific plugins that I should look into? Or any code I can add to my site to get this functionality?

I spent months trying to find a booking/appointment plugin that will fit my criteria (frontend access for employees and customers to book, edit, and view appointments that works with a membership site). I thought this would do it but it seems like this isn't a booking plugin that works with membership sites and is only a standalone booking form. Any recommendations would be great.

Thanks for your input and I hope you are staying healthy.

Thanks,

Jeremy