We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Good afternoon, I bought the plugin license "Powerful Filters for wpDataTables" and I am having problems to create a filter "SelectBox". When I choose the column where i want to use the filter in the editor of wordpress, the filter runs well but in the web it doesn't open well if first i dont press a key of the keyboard. Could you tell me how can I fix this problem?
I would like that when I press the arrow where the "Selectbox" appears, the filter opens and the different options to filter appear
Hi Ailen
Thank you for reaching out to us.
If you are having issues with selectboxes on front or back-end it is usually an issue with bootstrap.
In the main wpDataTables settings you can find the options to include full bootstrap front and back-end which are automatically turned on. Try turning off the option Include full bootstrap front-end and let me know if the issue is resolved.