We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2899878
Configure Paypal Payments
Closed

Comments

  •  3
    Etienne started the conversation
    October 21, 2021 at 2:42pm

    I am having some troubles with setting the payments in Amelia. The step 4 of the booking form, but so does the catalog booking form, don't show the payments options that I set on location and through paypal.

    I enabled the options in the payment option panel, and the price is correctly showed in the booking form.

    But nowhere a payment can be made. Nor a déposit. I even tried to put a deposit mandatory in the services, but no payment options were to be showed on the form. And still validated the booking, without deposit nor payment options were reminded.

    Could you help me?

    Best regards, 

    Etienne

  • [deleted] replied
    October 24, 2021 at 10:22am

    Hi, Etienne,

    Sorry for the delayed response.

    Please make sure that you enabled PayPal as the payment method in Amelia -> Settings -> Payments as it is described in our documentation? 

    Aso, please make sure that you used correct PayPal credentials.

    If you didn't set PayPal as a default payment method in Amelia -> Settings -> Payments, please enable it for the Services that should have this payment option in Edit Service -> Settings -> Payments:

    5822519595.png

    Also, if you configured everything and PayPal isn't displayed as a payment method on the booking form, please try to clear the site and the browser cache and see if that helps.

    Looking forward to hearing from you. 

  •  3
    Etienne replied
    October 26, 2021 at 8:09am

    Hi Liza, 

    Yes it worked. I didn't notice that I had to set/allow the payments for all services (missed that point in the documentation).

    Thank you for your help.

    Best regards,

    Etienne

  • [deleted] replied
    October 26, 2021 at 2:34pm

    Hi Etienne,

    thank you for letting us know; I'm happy to hear that the solution was foundsmile.png

    If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.