My client offers hiking services for groups. We have the service created from 4 to 8 spots.
We have one booking of 1 client and another booking of 1 with 4 people. I need to add a new booking with 3 people more and when I try to create the reservation from the backend it doesn't let me to select the date for that group (like it is not available). And I can see there are 3 spots left.
I have tried to do it from the front end and it works, but when I try to do it through the amelia booking tab on the backend it doesn't let me add people to the group.
Please note that if you book Appointments on the back-end, and a time slot has a booking, you should not add a new Appointment for the same time slot but add more Customers to already existing Appointment (because from your point of view it will be one group booking, that's why it has only one entry on the back-end):
Hope that will help.
Please let us know if you have any other questions.
Hi
My client offers hiking services for groups. We have the service created from 4 to 8 spots.
We have one booking of 1 client and another booking of 1 with 4 people. I need to add a new booking with 3 people more and when I try to create the reservation from the backend it doesn't let me to select the date for that group (like it is not available). And I can see there are 3 spots left.
I have tried to do it from the front end and it works, but when I try to do it through the amelia booking tab on the backend it doesn't let me add people to the group.
What am I doing wrong?
Hi, Clara,
Sorry for the delayed response.
Please note that if you book Appointments on the back-end, and a time slot has a booking, you should not add a new Appointment for the same time slot but add more Customers to already existing Appointment (because from your point of view it will be one group booking, that's why it has only one entry on the back-end):
Hope that will help.
Please let us know if you have any other questions.
Best Regards.