Hi Shanice!

Thank you for contacting here as well; we spoke earlier about the issue - I forwarded the inquiry to the team, advised that the attempted purchase is from Netherlands.

So, now they are checking and will let me know; so we will keep in contact!

We want to make sure that you're able to purchase the plugin; I apologize for the inconvenience caused. Thank you so much for your patience

Hello Shanice

We have quite a lot of customers from Benelux, and they never had any issues with our reseller, regardless if they used PayPal or a card.

Please don't take the wording "credit card" literally. If you have a card that you can use for online payments in the Netherlands, you'll be able to purchase Amelia with it.

It's, of course, your choice if you want to purchase the plugin with PayPal, and we've had quite a few purchases during the last few days from the EU. Most of our customers use emails that are not related to a specific county, so I can't verify exactly how many were from Benelux, but I can say that I did find two emails ending with .nl, messing they had no issues purchasing from the Netherlands.

While we wait for a response from Paddle, would you be able to record your screen, showing us how the purchase fails, so we can forward it to them as proof?

Make sure to enable the PRIVATE response when you send us the video, because this is a public ticket.

Thank you for your patience, and sorry for the inconvenience.

Hey Shanice.

This is the response we received from Paddle:

Based on the error message they received, it seems like the customer is trying to pay using their PayPal balance. All subscription purchases made via PayPal need to be associated with a card, whereas PayPal balances can only be used for one-time (lifetime) purchases.

Do you have a card you're using for online payments? You can use that.

Hey Shanice

Sorry for the late response, we're not working during weekends.

I can see that you were able to successfully purchase the plugin on Saturday, and I'm glad to see the issue has been resolved!

I don't know what happened with the PayPal purchase, and I hope our reseller will dedicate some time to this issue, so we don't face these problems in the future.

If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.