We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
why does nobody answer??? I have major problems with your plugin, but no one seems to be willing to help... ;-(((
Hi Jens
We apologize for the late reply, we are solving the tickets in the order they come in, so it might be a few days until we can get to you, especially if there is an increase in incoming tickets.
Please feel free to browse through our documentation, FAQ, even old tickets, they might come in handy in situations like this and I promise we are doing our best to help everyone as fast as possible.
Since there is no plugin related issue in this ticket, I hope you don't mind me closing it and we can continue our communication on the previously replied ticket.
We truly appreciate your time and patience.