We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2898980
Request failed with status code 500
Closed

Comments

  • Clara started the conversation
    October 20, 2021 at 1:45pm

    Hi! I bought your plugin and when trying to change the colors and fonts and press "save" the following message always appears "Request failed with status code 500" which does not allow me to save the changes. How can I solve it?

  •   Clara replied privately
  • [deleted] replied
    October 22, 2021 at 2:32pm

    Hi Clara

    Thank you for reaching out to us.

    Please check if you have SG Optimizer plugin installed, and if you do go in its settings/Front-end and disable "Combine CSS files".

    If you don't have it, go into Amelia/Customize and click on Reset, and then on Save. If that also doesn't work deactivate the plugin and activate it again; delete all cache from your website and your browser, and it should work fine.


  • Clara replied
    October 22, 2021 at 3:12pm

    Hello

    I don't have the SG Optimizer plugin installed. I tried to do everything you told me to do, but it still doesn't work. How can I solve it?

  • [deleted] replied
    October 25, 2021 at 1:15pm

    Hi Clara!

    Thank you for letting us know; just please send a link to your wp login page for admin so that we can use the provided credentials to check.

  • Clara replied
    October 25, 2021 at 1:17pm

    The problem has been resolved. Thank you

  • [deleted] replied
    October 26, 2021 at 3:44pm

    Hi Clara

    Thank you for the update, we are glad to hear thatsmile.png

    If there is anything else we can assist you with please don't hesitate to open a new ticket.

    Have a wonderful day! 

  • Lo replied
    June 13, 2022 at 3:35pm

    Hi Clara and TMS team, how did you resolve the problem? Unfortunately I still have the problem, also did all the steps suggested here..

  •  2,576
    Aleksandar replied
    June 14, 2022 at 9:13am

    Hello Lo.

    Clara resolved the issue on her own, and we don't have an insight into how she did it.

    Usually, this is caused by some caching which doesn't update the front-end form with the new customization.

    If you can't resolve the issue, please open a new private ticket, where you can provide us with temporary wp-admin credentials and we'll gladly check and see what's going on.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables