We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2898357
Problems with Events Scheduling
Closed

Comments

  • Tal Cohen started the conversation
    October 19, 2021 at 7:47pm

    1. I do not see the BOOK NOW button to register for the events coming today or tomorrow. https://prnt.sc/1wray61

    **I did see these when I was using the demo/lite version 

    2. How can I change the time from 24-hour-clock to The 12-hour (e.g., 01:00 PM)

    3. How to remove the schedule with Amelia at the bottom of the page?

  • [deleted] replied
    October 21, 2021 at 3:10pm

    Hi Tal,

    thank you for reaching out to ussmile.png

    Have you uninstalled Amelia Lite fully before installing the full version of the plugin? If so, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    You can change the time in the WordPress > Settings; when you change the time format there and Amelia will inherit it.

  • Tal Cohen replied
    October 22, 2021 at 6:17am

    Hello Ivana,

    Thank you for getting back to me. I was able to fix a few of the issues. We mostly try to use Amelia for events (not appointments). However, I am having two issues:

    1. Since I set up SMS notifications, the emails notification (for events) don't go out at all. I tried changing it to PHP mail that was working before, but it does not send any emails. SMSs are going out. 
    2. Every time I write an email content -> save it -> get notified that it is SAVED -> I exit to another tab -> return -> nothing is saved from the costume message I wrote (here is a pic: https://prnt.sc/1x1v9m7)
    3. The last inquiry, is how do I change the color of the text in the right button. It should not be different than the lift text: https://prnt.sc/1x1vt16

    Thank you for your help.

  •   Tal Cohen replied privately
  • [deleted] replied
    October 27, 2021 at 11:30am

    Hello Tai!

    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    1. Since I set up SMS notifications, the emails notification (for events) don't go out at all. I tried changing it to PHP mail that was working before, but it does not send any emails. SMSs are going out. Please check 2. once the text is saved, messages will send; please return to WP mail or SMTP settings as PHP is not recommended.
    2. Every time I write an email content -> save it -> get notified that it is SAVED -> I exit to another tab -> return -> nothing is saved from the costume message I wrote (here is a pic: https://prnt.sc/1x1v9m7) Please make sure that Grammarly is temporarily deactivated while managing notifications; once you save the templates, and navigate away from the Notification section, you can reactivate it.
    3. The last inquiry, is how do I change the color of the text in the right button. It should not be different than the lift text: https://prnt.sc/1x1vt16

    We'll include global colors in the new update, and you'll be able to change it. In the meantime, you can use this:

    .amelia-app-booking #amelia-booking-wrap a, #am-modal.am-modal.am-in-body a {
color: white;
}

    Custom code needs to be applied to the page where the booking form is. Depending on what you're using (Gutenberg blocks, or some page builder), adding the CSS or JS can be done in a few different ways. 

    If you need help with adding custom CSS to the page, please take a look at this article.

    If you need help with adding custom JS to the page, please take a look at this article.