We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello there,
First, I'd like to say how much I am enjoying Amelia. It is so much easier for my clients to use, versus my previous subscription with Schedulicity.
There is one thing the old system had that I would love for you to consider. I would like to have the ability to book "personal time" in the day as easily as an appointment. So rather than creating a "special day" where I change the overall hours, I would like to Book Time Off in a day so that I can block two hours in the middle of a day for an appointment, etc without having to change the hours for that day. I hope that makes sense?
In Schedulicity, you just went to Book Appointment and selected Personal Time instead of a client, put in your hours and off you went.
Hi Patricia,
I'm not sure if this helps, if you have amelia synchronised with your calendar, then on your phone just got to you calendar and create a fake event for the time you want it to be blocked...and just call the event something random like "Personal Time" or "Block"
Then Amelia sees that and blocks that part out and ensures there's no other bookings...
You just need to ensure you calendars are synced.
That's what I do...
Hi, Patricia,
Sorry for the delayed response.
And thank you for your kind words, on behalf of my team I can say that we highly appreciate them.
Ronnie is absolutely right: if you use Google Calendar or Outlook Calendar integration, you can block time slots from there by adding events to your G Cal/Outlook Cal.
Also, you can create Special days in Amelia and add breaks to them. Please note that Special days override the usual working hours, therefore you will have to re-enter the Services that will be available during this day, for example:
Best Regards.