As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay
  Public Ticket #2898041
Problems with Notifications
Closed

Comments

  •  1
    parv started the conversation
    October 19, 2021 at 1:07pm

    Hi guys,

    I have some issues with email notifications on amelia.

    I have set up two custom notifications, however now that they're set up, the other non-custom emails are not sending (appointment rejected, appointment rescheduled) and also, there are no emails going to the admin of the site.

    Any help would be much appreciated, 

    Thanks!

  • [deleted] replied
    October 21, 2021 at 1:11pm

    Hi, parv,

    Thank you for choosing Amelia.

    Could you please clarify what custom notifications you created? Are they scheduled or triggered ones? Also, if you disable these custom notifications, do appointment rejected and appointment rescheduled notifications start working again?

    Also, if you want your Admin to receive notifications, please add Admin's email address to the "Send all notifications to additional addresses" field in Amelia -> Settings -> Notifications.

    Looking forward to hearing from you. 

  •  1
    parv replied
    October 26, 2021 at 9:08am

    Hi,

    Originally I made 1 custom notification for appointment approved.

    Then all the default ones stopped working, so I made a custom notification for all of them.

    Now the main problem is that when a user or employee clicks 'forgot password' - they also get no notificaiton.

  • [deleted] replied
    October 28, 2021 at 12:21am

    Parv,

    Could you please provide us with temporary WP Admin access, so we will look into the issue from the inside? You can post the credentials as a private reply to this ticket.

    We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.

    Best Regards. 

  •   parv replied privately
  •   [deleted] replied privately