We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi guys,
I have some issues with email notifications on amelia.
I have set up two custom notifications, however now that they're set up, the other non-custom emails are not sending (appointment rejected, appointment rescheduled) and also, there are no emails going to the admin of the site.
Any help would be much appreciated,
Thanks!
Hi, parv,
Thank you for choosing Amelia.
Could you please clarify what custom notifications you created? Are they scheduled or triggered ones? Also, if you disable these custom notifications, do appointment rejected and appointment rescheduled notifications start working again?
Also, if you want your Admin to receive notifications, please add Admin's email address to the "Send all notifications to additional addresses" field in Amelia -> Settings -> Notifications.
Looking forward to hearing from you.
Hi,
Originally I made 1 custom notification for appointment approved.
Then all the default ones stopped working, so I made a custom notification for all of them.
Now the main problem is that when a user or employee clicks 'forgot password' - they also get no notificaiton.
Parv,
Could you please provide us with temporary WP Admin access, so we will look into the issue from the inside? You can post the credentials as a private reply to this ticket.
We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.
Best Regards.