We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi guys,
Is there a way to set up an automatic refund upon cancellation with amelia?
If not, what is the best way to issue refunds via stripe if an appointment is cancelled, and what is the best way to reference stripe payments with the correct bookings. Thanks!
Hi Parv!
Thank you for reaching out to us
I'm afraid that automatic refunds aren't possible, and I couldn't promise that they will be; since Amelia does not store customer payment information, so in the case of refund, it has nowhere to return the amount to.
To make the online payment refunds easier, on Stripe, for example, when activating Stripe, make sure to fill out Metadata and Description section in Amelia > Settings > Payments; the information entered here via placeholders will be sent to Stripe: