Holiday Notice – Support Unavailable on April 18 and April 21
We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!
In the meantime, if you need any help, feel free to:
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Use the support widget in the bottom right corner on our websites (Amelia and wpDataTables) — our latest AI-powered assistant is there 24/7 to help with basic and intermediate questions,
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Browse our detailed documentation (Amelia, wpDataTables)
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Explore helpful articles,
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Or check out our YouTube channels for video guides!
Amelia YouTube Channel
wpDataTables YouTube Channel
Thank you for your understanding, and we wish you a wonderful holiday weekend!
Hi guys,
Is there a way to set up an automatic refund upon cancellation with amelia?
If not, what is the best way to issue refunds via stripe if an appointment is cancelled, and what is the best way to reference stripe payments with the correct bookings. Thanks!
Hi Parv!
Thank you for reaching out to us
I'm afraid that automatic refunds aren't possible, and I couldn't promise that they will be; since Amelia does not store customer payment information, so in the case of refund, it has nowhere to return the amount to.
To make the online payment refunds easier, on Stripe, for example, when activating Stripe, make sure to fill out Metadata and Description section in Amelia > Settings > Payments; the information entered here via placeholders will be sent to Stripe: