Is there a way to set up an automatic refund upon cancellation with amelia?
If not, what is the best way to issue refunds via stripe if an appointment is cancelled, and what is the best way to reference stripe payments with the correct bookings. Thanks!
I'm afraid that automatic refunds aren't possible, and I couldn't promise that they will be; since Amelia does not store customer payment information, so in the case of refund, it has nowhere to return the amount to.
To make the online payment refunds easier, on Stripe, for example, when activating Stripe, make sure to fill out Metadata and Description section in Amelia > Settings > Payments; the information entered here via placeholders will be sent to Stripe:
Hi guys,
Is there a way to set up an automatic refund upon cancellation with amelia?
If not, what is the best way to issue refunds via stripe if an appointment is cancelled, and what is the best way to reference stripe payments with the correct bookings. Thanks!
Hi Parv!
Thank you for reaching out to us
I'm afraid that automatic refunds aren't possible, and I couldn't promise that they will be; since Amelia does not store customer payment information, so in the case of refund, it has nowhere to return the amount to.
To make the online payment refunds easier, on Stripe, for example, when activating Stripe, make sure to fill out Metadata and Description section in Amelia > Settings > Payments; the information entered here via placeholders will be sent to Stripe: