We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2897863
Admin email settings
Closed

Comments

  • Steve started the conversation

    All  your documentation talks about sending booking notifications to the customer and the employee but I need notifications to come to me, the admin of the website. Please point me to the instructions for setting that up.

    Steve

  •  1,729
    Marko replied

    Hi Steve,

    Thank you for choosing Amelia, and for reaching out to us.

    If you, as an admin, want to receive all notifications: SMS and E-mail you will have to set up the following:

    • Send all notifications to additional addresses: This option allows you to set multiple additional addresses that will receive all notifications that you have enabled on the Notifications page. If, for example, you want the admin and/or manager to receive all emails about appointments, just write their email addresses here and all email notifications that will be sent to employees and customers will be sent to these email addresses as well. Once you fill in the first address press enter and the first address will be saved so you can add then the second one press enter, etc.
    • Send all SMS messages to additional numbers This option allows you to set multiple additional phone numbers that will receive all SMS notifications that you have enabled on the Notifications page. Once you fill in the first number press enter and it will be saved so you can add then the second one press enter, etc. Please note that you need to add the whole phone number, with the country code, in order for it to be saved. 

    More information about this can be found on the following link, under Configuring Amelia/Notification Settings:https://wpamelia.com/notification-settings/.

    Please feel free to contact us if you have any other questions.

    Kind Regards, 

    Marko Davidovic [email protected]

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