Holiday Notice – Support Unavailable on April 18 and April 21
We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!
In the meantime, if you need any help, feel free to:
-
Use the support widget in the bottom right corner on our websites (Amelia and wpDataTables) — our latest AI-powered assistant is there 24/7 to help with basic and intermediate questions,
-
Browse our detailed documentation (Amelia, wpDataTables)
-
Explore helpful articles,
-
Or check out our YouTube channels for video guides!
Amelia YouTube Channel
wpDataTables YouTube Channel
Thank you for your understanding, and we wish you a wonderful holiday weekend!
Hi -
Problem is when I click to Edit an event from the Wordpress Admin panel, the side panel opens but stays blank with the spinning Amelia logo. I can add events but not edit them.
Also - Clicking Attendees on an event and nothing happens.
Only things tried are: updating Amelia (to v4.2) and using different browser - same problem.
Opening browser debug window reveals this:
"Failed to load resource: https://ncar.org.uk/wp-admin/admin-ajax.php?action=wpamelia_api&call=/events/37 - the server responded with a status of 500 ()
amelia-booking-events-b4477d5b64a5624fad8d.js:1 Request failed with status code 500"
This is quite urgent so hopefully you can come back soon.
Thanks
Hello Peter.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
Also, please make sure to provide us with database access credentials, as the issue may be in there.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey Peter
The issue has been resolved. Your website is configured for BIG_SELECTS, while that is not enabled in Amelia by default, so I went into phpMyAdmin, and modified "amelia_settings" in wp_options, and enabled BIG_SELECTS. Now everything works fine.
Please check the events, and let us know if you have any further issues with the plugin.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables