We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, I've been using the amelia plugin for about a month, it works great. I'm trying to create 2 new events but, for some reason, it doesn't save the description in HTML mode. I've tried copy-paste from a text file and even typing the text directly in the plugin, when I press save the description simply disappears. I've done this for several previous events and never had this problem.
Hi Hugo
Thank you for reaching out to us.
Can you please tell us what is the event's name as we can see some on the related page but the description is displayed properly I assume
Can you send us some screenshots of what you see in the backend vs what is displayed on the front?
Do you have Grammarly or another language tool active, can you try disabling it?
Hi Blaženka,
It does display correctly because I edited the PHP tables directly, and inserted the HTML code in the corresponding event description field.
If I add a description in text mode it works and shows in frontpage. If I add anything in HTML, it says it saved the changes but when I reopen the event everything is gone (see screenshots).
I actually have the same issue with the notifications, but it's even stranger, as it shows no text (screenshot) but, if you book it, you actually receive the e-mail correctly.
I also get an error in console, but I don't think it's related to this issue (see screenshot)
I tried disabling all plugins and even did a fresh wordpress install in a subdomain, with only amelia installed, the same issue happens. What puzzles me is that I used it last week with no issues whatsoever...
Any clues?
Hugo
follow up: I hadn't read the last sentence you wrote, I disabled Gramarly and it seems to have fixed the issue!
Hi Hugo
Thank you for the update, I am glad to see the issue is gone
If there is anything else we can assist you with please don't hesitate to open a new ticket.
Have a wonderful day!