Holiday Notice – Support Unavailable on April 18 and April 21
We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!
In the meantime, if you need any help, feel free to:
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Use the support widget in the bottom right corner on our websites (Amelia and wpDataTables) — our latest AI-powered assistant is there 24/7 to help with basic and intermediate questions,
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Browse our detailed documentation (Amelia, wpDataTables)
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Explore helpful articles,
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Or check out our YouTube channels for video guides!
Amelia YouTube Channel
wpDataTables YouTube Channel
Thank you for your understanding, and we wish you a wonderful holiday weekend!
Some customers who book appointment slots are not receiving the automatic email with the details they need for their appointment. The email is correct and it is not landing in their junk mail? It only happens to some customers not all.
Hi, Maria,
Sorry for the delayed response.
You can see if the email notifications were sent to these Customers in the notifications log. It can be found in wp_amelia_notifications_log table in the database.
Or, you can provide us with access to your WP Admin panel and your database (we will need cPanel or phpMyAdmin credentials), so we will check the log for you in order to figure out from what end this issue is coming. For that, we will also need a few examples of Appointments that the Customers didn't receive notifications for.
Looking forward to hearing from you.