We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Some customers who book appointment slots are not receiving the automatic email with the details they need for their appointment. The email is correct and it is not landing in their junk mail? It only happens to some customers not all.
Hi, Maria,
Sorry for the delayed response.
You can see if the email notifications were sent to these Customers in the notifications log. It can be found in wp_amelia_notifications_log table in the database.
Or, you can provide us with access to your WP Admin panel and your database (we will need cPanel or phpMyAdmin credentials), so we will check the log for you in order to figure out from what end this issue is coming. For that, we will also need a few examples of Appointments that the Customers didn't receive notifications for.
Looking forward to hearing from you.