Some customers who book appointment slots are not receiving the automatic email with the details they need for their appointment. The email is correct and it is not landing in their junk mail? It only happens to some customers not all.
You can see if the email notifications were sent to these Customers in the notifications log. It can be found in wp_amelia_notifications_log table in the database.
Or, you can provide us with access to your WP Admin panel and your database (we will need cPanel or phpMyAdmin credentials), so we will check the log for you in order to figure out from what end this issue is coming. For that, we will also need a few examples of Appointments that the Customers didn't receive notifications for.
Some customers who book appointment slots are not receiving the automatic email with the details they need for their appointment. The email is correct and it is not landing in their junk mail? It only happens to some customers not all.
Hi, Maria,
Sorry for the delayed response.
You can see if the email notifications were sent to these Customers in the notifications log. It can be found in wp_amelia_notifications_log table in the database.
Or, you can provide us with access to your WP Admin panel and your database (we will need cPanel or phpMyAdmin credentials), so we will check the log for you in order to figure out from what end this issue is coming. For that, we will also need a few examples of Appointments that the Customers didn't receive notifications for.
Looking forward to hearing from you.