We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I don't know how to change emplacement because it's the wrong adress.
I don't understand nothing in google maps etc...
Please how to help
Hi Dendura
Thank you for reaching out to us.
To edit the existing locations you can go to Amelia - Locations
If you find that your Google location does not work, please make sure that you have activated and deactivated the Amelia plugin after the update. Clear your server and browser cache.
You need to create Google Map API Key on your Google account (enabling all necessary APIs). See the image below.
You need to add your billing details to your Google account as well. Google made changes from June 11th, 2018, these changes will affect every individual and every company which is using Google Maps and its API to power functionality on their websites. There’s a certain amount of resource usage allowed for free, but after this resource is exhausted, you will be charged. You can read more about this here.
Please confirm you did all the above, before you insert your Google Map API Key in Google Map API Key option in Amelia General settings.