We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
After adding a new event I m no more able to see the attendees or edit any of my events.
Clicking on the "attendees" button produce no effect and clicking on the "edit" button open the right panel but only show the Amelia's animated logo with the "please wait" text.
I have turn the WP_DEBUG on but don't see any error messages.
The front-end seems to work but my customers tell me that they have registered but neither they nor I receive the confirmation emails.
I absolutely need to know which participant has registered for which event.
In an emergency, is there a way to see which customer has reserved via the database?
Regards,
Christophe
+ During my tests, before pushing the site live, I also noticed that creating recurring events for a year (a little over 130) created the same problem and I had a PHP error about a to big request.
UPDATE :
I just found an error 500 message in the browser console.
Following the link I find this JSON block :
}
Hi, Christophe,
Sorry to hear that you faced this issue.
Yes, it seems like a BIG SELECT issue.
Our developers might need to add some alterations to the code, so please provide us with the following:
1. a temporary WP Admin login,
2. database access (cPanel or phpMyAdmin credentials),
3. FTP credentials.
Please make sure that you post the credentials in a private reply.
Looking forward to hearing from you.
Great stuff, Christophe, thanks for that!
I enabled BigSelects in your database, and it seems that Events, Attendees, and Event Editing works fine again.
Please check it out, and let me know.
Kind Regards,
Aleksandar Vuković
[email protected]
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