As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi,
We run a membership site and Amelia Booking is hidden behind the membership.
Once the users are login, they try to book to an event but their existing wordpress details are not auto populated (see screenshot)
https://prnt.sc/1w3v7kx
Here is the setting we have for the customer role:
https://prnt.sc/1w3vi7n
The Amelia plugin version is 4.2
Can you please assist us in resolving this issue?
Hi Frederic
Thank you for reaching out to us.
Amelia's Customer (and Employee) Panel log-in is different from any other log-in you have on your site (WordPress log-in, WooCommerce log-in, Memberpress log-in, or any other log-in you can create). At the moment, there is no way to link the two, so your customers have the same password for WooCommerce and Amelia. It is something frequently requested by our customers, and I do hope our developers will add that to the plugin soon, but I don't believe it's going to be any time soon.
I'll forward this to them again, but I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.