We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hii Amelia,
we have purchased your product Amelia plugin for WordPress.
we have some queries can you please describe in detail.
Questions :
1. Is it possible to List out all Employees with photos and a short curriculum and book now button? when clicking on the book now button that brings to the booking widget with that employee already selected.
2. If an Appointment is canceled by the Employee or customer, so the google meet link will be expired or alive if the user by mistake clicks on the email link?
3. if an appointment is cancled by a customer or employee then how will manage refund payment process?
waiting for your reply.
Regards,
Developer Team
Hi again, Gianpio,
1. There's no such a feature in Amelia at the moment, but you can create Employees' profiles with the page builder tools and then add buttons that will take Customers to the pages with Amelia booking forms for Services provided by each Employee separately. If you use Elementor, you can also set pop-ups.
2. The link should get expired.
3. I'm afraid since Amelia doesn't store any payment details of the Customers it's possible to refund Customers only manually from the payment system account.
You might need to add MetaData and Descriptio to the payments in Amelia -> Settings -> Payments, so you will be able to recognize the payments in the system and find the correct ones. For example:
Hope that will help.
Best Regards.