We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2893927
E-Transfer Option
Closed

Comments

  • Mitchell Redekopp started the conversation
    October 13, 2021 at 4:42pm

    How would I offer the option to either pay up front with credit card or to E-transfer after registration?

    I know there is the On-Site option, but where could I put written instructions to E-transfer the amount to so and so email address?

  • [deleted] replied
    October 14, 2021 at 1:19pm

    Hi Mitchell,

    thank you for reaching out to ussmile.png

    Amelia does not have any E-Transfer option at the moment; you can check if this option is offered in WooCommerce as an extension, and use it trough our integration with them.

  • Mitchell Redekopp replied
    October 14, 2021 at 1:59pm

    Is there way to set it up so they can pay later but then somewhere it shows written information about how to e-transfer to this email address?

  • [deleted] replied
    October 16, 2021 at 11:05am

    Hi Mitchell!

    Thank you for the kind replysmile.png

    You could set the payment to be "On Site" meaning that the full amount will be paid in person, and not during the booking process. Then, you can add the link to your E-Transfer into Appointment Approved notification template (this is the email sent to customer once they book an appointment and it's Approved; either automatically or manually).

    You can also add a Custom Field to the booking form which will state that E link will be sent in the email.

    However, please bear in mind that they will have to know that they need to pay exact amount, and that Amelia will register this as paid on site.