Hi David

Thank you for reaching out to us.

The issue that you have might be caused by the Manager having also other Amelia roles - Employee and/or Customer. This shouldn't be done, as each Amelia role has its own permissions and access to Amelia - not all of them have access to all events in Amelia, only the Manager does. Customers and employees can access only their events and have permission to manage only these as well. 

Also, the issue might have started to happen if you booked an event on the front-end while logged in as this Amelia manager user, so the Customer role was added to this user as well. So, this shouldn't be done (booking while logged in as admin or manager to WP, but you can book in an incognito mode). And also mixing more Amelia roles to one user shouldn't be done either, as they all have different access and permissions in Amelia. 

The “Amelia Manager” role has almost the same permissions as an “Administrator” role, but with a few important differences. A manager is allowed to hide but not delete anything; a manager cannot customize the front-end look of the plugin and doesn’t have access to the WordPress settings.

If you want to give more permissions to any role you need to edit it using the User Role Editor plugin in order to achieve what you need in Amelia.

For example we can show you how to give more permissions to an employee role:

 So, when you install and activate the plugin, go to Users -> User role editor 

Choose the Amalia Employee user role 

and find and un-check the permission 

and update that user role