As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
My Amelia dont work, and I need the data from my clients, and i want to continue with your service, but I need to solve this problem
Hi Andre
Thank you for reaching out to us.
Can you please tell us more about the issue you are facing.
Are you able to access the dashboard or you are not able to load the form on the front end?
If you don't see anything in the back-end, the issue is related to a conflict with one of the plugins you have installed, or the theme that is currently active. That is - vue.js conflict.
One way to resolve this would be to disable other plugins and try to access Amelia/Customize. If you're able to access it, click on the "Use already loaded vue" slider, enable all other plugins, and delete cache from the website.
If that doesn't work, you'll need to access the wp_options table in your database:
It is possible that your prefix is not "wp_", but something else, so if that is the case, please look for "your_prefix_options" table.
When you access it, you can search through the column "option_name". Search for the term "amelia_settings":
That returns one row, and you need to edit it:
In the option_value column look for these two settings:
"useWindowVueInAmelia"
"useWindowVueInAmeliaBack"
They are both currently set to true, so you need to change those to false.
When you do that, it should all be working fine. If it doesn't, or you're not comfortable changing this in the database, please provide me a temporary wp-admin user (administrator), and database access credentials (phpMyAdmin or cPanel), and we'll gladly do this for you.