We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2892651
Dates and times for events glitch
Closed

Comments

  • Lynsey McGee started the conversation
    October 12, 2021 at 8:44am

    When someone books an event and adds to their calendar - the event shows one hour later in the calendar. 

  • [deleted] replied
    October 13, 2021 at 9:38am

    Hi Lynsey,

    thank you for reaching out to ussmile.png

    Please check the time zone you have set up in WordPress > Settings (we recommend setting it to a city instead of a UTC format), and check the time zone of their device + Google account / calendar.

    Also, please let me know are they physically in another time zone?

    I would also recommend checking the setting below, in Amelia > Settings > General:

    3352113721.png


  • Lynsey McGee replied
    October 13, 2021 at 10:50am

    Thanks Ivana - I have changed to Sydney - and made sure it's in client timezone - but it doesn't change it. you can see yourself https://hiscoes.com.au/book-classes/ eg. You choose an event  that is at 5.30pm and click book - when the event displays the time say 18:30 (not 17:30)

  • Lynsey McGee replied
    October 13, 2021 at 11:13am

    Actually after that  - it did change all the events to an hour later in the back end as well - so I had to go in and change all the times - but it's working! I think... thanks!

  • [deleted] replied
    October 14, 2021 at 8:58am

    Hi Lynsey,

    thank you for the kind reply!smile.png

    It should work now; but if you do notice discrepancies in the future, please do let me know.

    If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.