I' ve noticed that in certain dates, Amelia failed to recognize busy dates even though they have been booked (Via Google calendar or a 3rd part program integrated with Google Calendar)
Please I need someone to look into this as I am receiving double bookings already!
I noticed that the issue is for all appointments booked through a 3rd party application, or directly via Google calendar, for dates October, 21 and onwards. There is no issue for appointments booked for dates prior to October, 21. I cannot be sure if this has something to do with the "busy" status of google calendar appointments. So far, everything worked fine!
thank you for replying. On the sad side, however, it took you 2 days to reply to an urgent call. Please, maybe have a fast track for really urgent cases.
You are right, this is what was causing the trouble. I found it after an "emergency" manual re- entry of the appointments through the Amelia system and after changing every single option available, re- integrate Google and so on at about 2 am in the morning.
It was preset at 50 and changed it to 200 and that was the solution. Do you think I should set it to 2500? Will it cause any loading delays? Is the preset of 50 something maybe you should also look into? Maybe it should be by default higher.
Our work hours are 10:00 - 17:00 (can vary up to 1-2 hours) CET Monday - Friday, and we have also implemented working weekends; so you can expect a response from us then. We have a response time limit 3-5 days but we mostly respond to tickets in 24 hours on work days.
We aim to respond to tickets in order in which they have arrived, as it's fair to the clients - if you have contacted us before someone, it would not be nice to respond to them first and leave you waiting. By the time you reply to us again, if further contact is needed, more tickets arrive, so we need to get in touch with those clients before addressing your reply.
The nature of the technical support needed for certain inquiries and incoming flow of inquiries in general is such that it requires more time or more investigation for certain cases, so it would be inconvenient for clients to wait that entire time on a live chat (hence the reason why we do not have fast track / live chat implemented). This is why tickets have proven to be most efficient in assisting our clients in a timely manner.
I'm glad that the solution worked; the /wp-admin part is used to "guide" the redirection to the appropriate page once the signing in is completed; this redirection is necessary for the function of signing in and syncing to function smoothly. Also, yes, I do recommend the highest setting (2500) in order to make sure that all slots are retrieved during syncing with the Calendar. Often 50 will suffice, but for larger businesses such as yours, it's better to have a higher setting.
If you have further questions, please feel free to contact us back
URGENT
I' ve noticed that in certain dates, Amelia failed to recognize busy dates even though they have been booked (Via Google calendar or a 3rd part program integrated with Google Calendar)
Please I need someone to look into this as I am receiving double bookings already!
I noticed that the issue is for all appointments booked through a 3rd party application, or directly via Google calendar, for dates October, 21 and onwards. There is no issue for appointments booked for dates prior to October, 21. I cannot be sure if this has something to do with the "busy" status of google calendar appointments. So far, everything worked fine!
Please, I need help ASAP!
Hi Athanasios,
thank you for reaching out to us
At the moment, Amelia bookings can be made trough Amelia only; are your Busy Slots from Google Calendar not blocking times in Amelia?
If so, please go to Amelia > Settings > Integrations > Google Calendar, and check if Maximum Number of Events Returned is set to 2500:
Do you have more than this amount of busy slots in your Calendar?
Dear Ivana,
thank you for replying. On the sad side, however, it took you 2 days to reply to an urgent call. Please, maybe have a fast track for really urgent cases.
You are right, this is what was causing the trouble. I found it after an "emergency" manual re- entry of the appointments through the Amelia system and after changing every single option available, re- integrate Google and so on at about 2 am in the morning.
It was preset at 50 and changed it to 200 and that was the solution. Do you think I should set it to 2500? Will it cause any loading delays? Is the preset of 50 something maybe you should also look into? Maybe it should be by default higher.
I also noted that the URI I had was for a temporary site and had to change it manually to https://www.my_perm_site.gr/wp-admin/admin.php?page=wpamelia-employees
Is the /wp-admin... part correct? What is it actually useful for?
Thank you again
Hi Athanasios,
thank you for the kind reply!
Our work hours are 10:00 - 17:00 (can vary up to 1-2 hours) CET Monday - Friday, and we have also implemented working weekends; so you can expect a response from us then. We have a response time limit 3-5 days but we mostly respond to tickets in 24 hours on work days.
We aim to respond to tickets in order in which they have arrived, as it's fair to the clients - if you have contacted us before someone, it would not be nice to respond to them first and leave you waiting. By the time you reply to us again, if further contact is needed, more tickets arrive, so we need to get in touch with those clients before addressing your reply.
The nature of the technical support needed for certain inquiries and incoming flow of inquiries in general is such that it requires more time or more investigation for certain cases, so it would be inconvenient for clients to wait that entire time on a live chat (hence the reason why we do not have fast track / live chat implemented). This is why tickets have proven to be most efficient in assisting our clients in a timely manner.
I'm glad that the solution worked; the /wp-admin part is used to "guide" the redirection to the appropriate page once the signing in is completed; this redirection is necessary for the function of signing in and syncing to function smoothly. Also, yes, I do recommend the highest setting (2500) in order to make sure that all slots are retrieved during syncing with the Calendar. Often 50 will suffice, but for larger businesses such as yours, it's better to have a higher setting.
If you have further questions, please feel free to contact us back
I wish you a pleasant day.