We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
In our case, we have Amelia admins who have enabled "Stripe" and "OnSite" as the payment options.
The problem is that they can get a notification email when a booking is made, BUT there is no way to indicate whether the booking has already been paid OR alternatively, that they need to take some follow up action to collect payment.
The only way to resolve that question is to log into the Amelia dashboard each time, which is obviously NOT very efficient.
Is it possible for the developers to consider adding a placeholder variable that we can all use in the the notification emails to indicate the "payment method"?
That way admins will know immediately if they need to collect payment from the "On-Site" customers.
Thanks.
Hi Paul,
thank you for reaching out to us
At the moment there are no specific placeholders which would indicate payment method used for the booking; it would be beneficial, so I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.