We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
Is it possible to create an appointment in Google Calandar that is synchronized with Amelia basic?
It is indicated that the synchronization is bi-directional between Amelia and Google Calendar / Calendar. What does this mean exactly?
Regards,
Massi B.
Hi Massinissa,
thank you for reaching out to us
This means that when booking is made in Amelia, it will show in the employee's Google Calendar as a busy slot, showing the information such as customer's name, appointment date and time, etc.
In return, anything that employee manually enters into the Google Calendar, such as a dentist appointment, will block that date and time he entered in Amelia, so that it cannot be booked.
Appointments manually entered in Google Calendar, however, cannot reflect in Amelia > Appointments.
Hi Ivana,
Is it possible to synchronize custom fields with Google Calendar?
Regards,
Massi B.
Hi Massinissa,
thank you for contacting back
You can add the custom fields placeholders to the Event Description in Amelia -> Settings -> Integrations -> Google Calendar:
What's the correct synthax for the custom field?
Is it: %custom_field_1%, %custom_field_2%, etc. or %Name_of_custom_field%?
Where can I see the technical name of each field?
Regards,
Massi B.
Hi Massinissa,
thank you for contacting back
You can find these listed in Amelia > Notifications (I apologize for not submitting this screenshot as well):
When you hover over Custom Fields, it will show the following syntax:
%custom_field_1%
Then hover over that syntax and a popup bubble will appear showing you the label name of that custom field.
There is no need to click right + copy, just left click directly on the syntax and it will stay copied, and then paste it into Event Description.