We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
1.we have integrated zoom and also zoom user for 2 employees to test it out. Now, when we book an appointment from the client perspective, there is no option for the client to chose between on site or online meeting. How does this work?
2. Further, where to set that an email with the zoom link is sent when the client choses online meeting or an email without a zoom link for the offline meeting?
Hi again, Ioana,
1. I'm afraid, at the moment online meetings cannot be optional, therefore, you should create two sets of Services: one for online meetings and one for on-site meetings.
You can suggest that as a feature request here, or check if this request was already submitted and vote for it.
2. You should add the Zoom link placeholder %zoom_join_url% to Appointment Approved or Appointment Pending (depends on what you prefer) notification templates. If it's a Zoom meeting, a Customer will receive a link. And if it's an offline meeting, the placeholder will remain blank.
Hope that will help.
Best Regards.