We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2891374
Amending bookings
Closed

Comments

  • Apple Tree started the conversation
    October 10, 2021 at 3:16pm

    Hi,

    I have a scenario where a customer can amend an event booking time/date up to 24 hours before the event starts and therefore transfer to another time/date in the future (if its not closed). Is there any way I can configure this in Amelia, so my customers can edit their own event bookings? or a workaround of how to do this?

    Thanks

  • [deleted] replied
    October 12, 2021 at 10:38am

    Hi there!

    Thank you for reaching out to ussmile.png

    Appointments from Services can be rescheduled, however, Events can only be cancelled.

    Customer would need to cancel their reservation for that event, and then go book it at another date.


  • Apple Tree replied
    October 13, 2021 at 7:08pm

    Hoping you understood my query - Id like to know if there is a way if I can configure Amelia so the customer can cancel an event booking up to 24 hours before the event starts, which will open up the slot for other customers to book.

    I dont wish for the customers to have the ability to cancel the booking on the day of the event.

    Thanks

  • [deleted] replied
    October 15, 2021 at 12:02pm

    Hi there,

    thank you for the clarification; in that case you can set this minimum up in Amelia > Events > Edit:

    5938091212.png

    In this way customer would be able to cancel minimum 24h before the event start.

  • Apple Tree replied
    October 15, 2021 at 6:32pm

    Thanks, does the cancel trigger an automatic refund back to the customer account? I am using Stripe for payments.

    Ideally, I would like the ability for my customer to reschedule events, not cancel them - I can see this can be done for appointments, but not for events - is there a way around this? I only use events, and this would be most useful, thanks

  • [deleted] replied
    October 19, 2021 at 12:56pm

    Hi!

    I'm afraid that refunds would need to be done manually; in your case from your Stripe account directly, as Amelia does not store customer payment information, so it has nowhere to return the payment in case of a refund.

    For now events cannot be rescheduled; customer or employee can cancel them / remove customer as attendee, and sign up for another one again.