Hi Marios,

thank you for reaching out to us

Is there a message template that is filled? Also, please make sure to check your Cron settings.

cron is a Linux utility which schedules a command or script on your server to run automatically at a specified time and date. A cron job is the scheduled task itself. Cron jobs can be very useful to automate repetitive tasks like in our plugin for notifications.

Depending on the server, there are different configurations for it, which you can contact your hosting provider about, or you can check out one of the solutions for it on this link.

Also, you can try this:

*/15 * * * * wget -q -O - "https://www.yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send"

Or this:

*/15 * * * * /usr/local/bin/php ~/public_html/wp-cron.php --action='wpamelia_api' --call='/notifications/scheduled/send'

Or this:

GET 'https://yourdomain.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send' > /dev/null

WP Crontrol plugin is the best option if you're not familiar with cron jobx. You can find more info about it, and detailed instructions on how to set it up in our FAQ section.

So, if you already read that, and still need some clarification here's some further info.

You copy only the URL from below a scheduled notification:

Then, go to Tools/Cron Events, and click on "Cron Schedules" tab. In it, add a 15 minute interval:

Then go back to "Cron Events" tab and click on "Add new":

Below it, select "PHP Cron event" radio button, and add the URL you copied from Amelia/Notifications in this form:

file_get_contents("yourURL");

Below it add the name, and set it to run a few minutes in the future, using the provided time format. So, if you're adding the cron event at 12:45 (local, current time), set it to run at 12:50; and then select the schedule you previously selected:

Click on Add Event, and that's it.

The cron runs every 15 minutes, and checks if there's an email to be sent. So, in Amelia Notifications, your scheduled notifications are set to run every day at a certain time. If you set that time to be 15:00 (for example), the emails will be sent when the cron runs after that time.

For example, there's an appointment booked for tomorrow, and it's currently 14:44 - the cron runs, but since it's not yet 15:00, it doesn't send anything. It runs again after 15 minutes, so at 14:59, but there are still no emails flagged by Amelia, so it doesn't send anything. Then it runs again at 15:14 and it sees there's an email that should've been sent at 15:00, so it sends the email. It will only send emails when Amelia sees an appointment scheduled for the next day.

I hope that helps.

Hi Marios,

thank you for letting me know!

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hi Marios!

Thank you, the credentials work now

They have been forwarded to our level 2 support to investigate as the test notification worked fine, so we need to find the source of the reminder issue.

We will contact you back as soon as possible.

Hello Pier

Do you maybe have the cron configured twice? For example, if you configred it on your server, and in WP Crontrol (or some similar plugin), it could be triggered twice, but I can't say for sure.

The cron looks for messages that are scheduled to be sent, and once it runs, the notification that's sent is added to the database tables wp_amelia_notifications_log and wp_amelia_notificaions_sms_history. They have the appointment ID, so when the cron runs again, it sees that the message or the email related to this appointment is already sent. In Amelia's logic - there's no way that one message can be sent twice, so it is most likely coming from something else.

As for the output message that you see - this was an issue with an older version of Amelia, and even though it was displayed for all messages, it was only related to the SMS Birthday Greeting. Please update the plugin to the latest version (4.3.1), and this will be resolved.

You're welcome, Pier

Do let me know if you find something weird in regard to the notifications.