We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Adding the booking shortcode and it's not showing up on the front end.
Shortcode I am looking to add is labeled below.
[ameliacatalog service= 12]
I have other shortcodes on the site but the service number is a single digit and not a double digit. When it's a single digit it shows just fine. None of the double digit service shortcodes are showing up.
Hi, Daniel,
Sorry for the delayed response.
Please follow the steps below:
- First, try to disable the "Use already loaded Vue" option in Amelia -> Customize.
- Then, please exclude pages with Amelia from caching plugin settings
- And, finally, try to clear the site cache and see if you can load the page
Also, please make sure that this Service is assigned to at least one Employee and fits in the Employee's working hours.
If that doesn't help, please provide us with temporary WP Admin access, so we will look into the issue from the inside. You can post the credentials as a private reply to this ticket.
We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.
Best Regards.
Hi Daniel!
Thank you for letting us know, I'm happy to hear you've found a solution
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.