As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Adding the booking shortcode and it's not showing up on the front end.
Shortcode I am looking to add is labeled below.
[ameliacatalog service= 12]
I have other shortcodes on the site but the service number is a single digit and not a double digit. When it's a single digit it shows just fine. None of the double digit service shortcodes are showing up.
Hi, Daniel,
Sorry for the delayed response.
Please follow the steps below:
- First, try to disable the "Use already loaded Vue" option in Amelia -> Customize.
- Then, please exclude pages with Amelia from caching plugin settings
- And, finally, try to clear the site cache and see if you can load the page
Also, please make sure that this Service is assigned to at least one Employee and fits in the Employee's working hours.
If that doesn't help, please provide us with temporary WP Admin access, so we will look into the issue from the inside. You can post the credentials as a private reply to this ticket.
We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.
Best Regards.
Hi Daniel!
Thank you for letting us know, I'm happy to hear you've found a solution
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.