We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there, I was wondering if it is possible to add bookings to a cart, so the customer can add several services to a cart and then checkout with all selected services one time at the end. Thank you.
Hi Joshua
Thank you for reaching out to us.
As far as I understand, you are referring to WooCommerce integration with Amelia. I'm afraid, Woo can work only as a payment getaway, and some features like a cart or Woo login are not supported by Amelia.
In general, it is not possible to book multiple appointments at once with current built-in features in Amelia. But it is on our to-do list for future updates.
However, it can be achieved in two ways.
Option one: is to use Recurring appointments. But it is suitable only if a customer books multiple appointments of the same service. Recurring Appointments are available in all licenses.
Option two: Packages of Services - it is a feature that allows creating packages of multiple appointments (of the same or different services). In that case, the services that are included in the package and the number of appointments will be fixed, and the price will be set for the whole package. You can see more information here.
Please note that the Packages feature is only available for Amelia Pro and Developer licenses.
Hi! thanks for the reply.
I was wondering if it is possible to get a refund and cancel the software. Multiple service bookings is a must have feature for my client and I was under the impression multiple services could be purchased in one seemless checkout from the customer, much like a cart works in woo commerce. If you could help me in cancelling it would be greatly appreciated.
Thank you!
Hi Joshua
We are sorry to hear that.
Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and if you're still within 15 days from purchase you will see the "Request Refund" button.
If you don't see it, and you're using a screen with width lower than 1600px, you will need to scroll through that screen horizontally to see the button.
After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:
That means that the refund request is successfully submitted, and that you will receive your refund in 5 - 7 business days.