I installed Amelia but didn't allow client to change their booking until now. I activated this option and now the clients receive a link to the panel client in the confirmation email. Due to the querystring "token" which is added to the URL of the client panel page in the mail, they have a form that asks them to create a password.
How can I give access to this form for customers who had already registered?
I'm afraid, Customer passwords cannot be created on the back-end. Therefore, the old Customers will have to set their passwords once they book their next Appointment and receive the link in the email notification after that.
Also, you can disable the "Require password for login" option in Amelia -> Roles Settings -> Customer, so your Customers will be able to access the Panel with the tokens.
Please note that for testing the Customer panel, you should create a test Customer with a unique email address, and access the Panel being logged out from your Admin user or even in incognito mode. Otherwise, tokens might work incorrectly.
Hello,
I installed Amelia but didn't allow client to change their booking until now.
I activated this option and now the clients receive a link to the panel client in the confirmation email.
Due to the querystring "token" which is added to the URL of the client panel page in the mail, they have a form that asks them to create a password.
How can I give access to this form for customers who had already registered?
Regards,
Elodie
Hi, Elodie,
Thank you for reaching out to us.
I'm afraid, Customer passwords cannot be created on the back-end. Therefore, the old Customers will have to set their passwords once they book their next Appointment and receive the link in the email notification after that.
Also, you can disable the "Require password for login" option in Amelia -> Roles Settings -> Customer, so your Customers will be able to access the Panel with the tokens.
Please note that for testing the Customer panel, you should create a test Customer with a unique email address, and access the Panel being logged out from your Admin user or even in incognito mode. Otherwise, tokens might work incorrectly.
Best Regards.
Thank you for the reply.
I ll made some test.
You are most welcome on behalf of the entire team
If there is anything else we can assist you with please don't hesitate to open a new ticket.
Have a wonderful day!