Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

Amelia YouTube Channel

wpDataTables YouTube Channel

Thank you for your understanding, and we wish you a wonderful holiday weekend!

Okay
  Public Ticket #2889678
Front-end customer panel password
Closed

Comments

  • Elodie started the conversation
    October 7, 2021 at 4:53pm

    Hello,

    I installed Amelia but didn't allow client to change their booking until now.
    I activated this option and now the clients receive a link to the panel client in the confirmation email.
    Due to the querystring "token" which is added to the URL of the client panel page in the mail, they have a form that asks them to create a password.

    How can I give access to this form for customers who had already registered?

    Regards,
    Elodie

  • [deleted] replied
    October 8, 2021 at 11:31pm

    Hi, Elodie,

    Thank you for reaching out to us.

    I'm afraid, Customer passwords cannot be created on the back-end. Therefore, the old Customers will have to set their passwords once they book their next Appointment and receive the link in the email notification after that.

    Also, you can disable the "Require password for login" option in Amelia -> Roles Settings -> Customer, so your Customers will be able to access the Panel with the tokens.

    Please note that for testing the Customer panel, you should create a test Customer with a unique email address, and access the Panel being logged out from your Admin user or even in incognito mode. Otherwise, tokens might work incorrectly.

    Best Regards. 

  • Elodie replied
    October 14, 2021 at 10:24am

    Thank you for the reply.

    I ll made some test. 

  • [deleted] replied
    October 14, 2021 at 7:06pm

    You are most welcome on behalf of the entire teamsmile.png

    If there is anything else we can assist you with please don't hesitate to open a new ticket.

    Have a wonderful day!