We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, I am having a lot of trouble with the booking form customisation.
Firstly, I don't want to show any "employee" on the front end as my client is just one person. In your help pages, it says that when you just add one employee they don't show on the front end but in my case, that is not true. In step 4 if I choose to toggle "off" for the Employee field, it also gets rid of the time and date which I think are quite important to have. Is there no way to keep the time and date but not show the "employee"?
I have connected Stripe as a payment method and added the test keys. But as you can see in the screenshot, on the front end there is no box to input card details even though the text "credit or debit card" is there.
I have purged my SG cache and done a hard refresh on my browser, and tried incognito, and checked the site from different devices and over different internet connections. It's still the same.
Please help!
Lois,
Thank you for choosing Amelia.
1. You can disable the Employee selection drop-down in Amelia -> Customize. Please choose the booking form that you want to change on the top of the Customization page, and then edit the corresponding element:
It should not affect date and time visibility, as you mentioned.
2. Could you please specify what is your page builder and the theme? Since it can be a conflict that blocks Amelia UI from being properly applied on the page.
Also, please provide us with a temporary WP Admin login and the URL to the booking page for further investigation. You can post credentials as a private response to this ticket.
Looking forward to hearing from you.