We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2889479
Can you have Multiple Locations for 1 Employee
Closed

Comments

  • james started the conversation

    Hi there, 

    Some of our employees cover multiple locations,

    In the Employee Edit/Details section you can assign an employee to a location but only to 1 single location.

    Is there a way to assign a single employee to multiple locations? Or is there a way to get a similar result?

    ** Here's what we tried - we attempted to make a duplicate of the employee and assign it to the second location - like James Cheshire is assigned to Cheshire - James Derby is assigned to derbyshire - but they're the same person. This didn't work as you can only have 1 email address used by a single employee. Multiple employees can't use the same email address.

    Please let me know ideas,

    Thanks,

  • [deleted] replied

    Hi, James,

    Thank you for choosing Amelia.

    Your workaround was correct actuallysmile.png

    You have to create multiple Employees, one for each location. And each Employee needs to have a unique email address. This can be solved if you plan to use Gmail by adding +number before @ for the same email address (like [email protected], [email protected], etc.) and then you will be able to create "different" email addresses but all emails will go to the same email address.

    Also, to avoid overbookings, you should connect these two Employees to the same Google Calendar with G Cal integration. Then, once James Cheshire has a booking, James Derby gets unavailable for the same time slot as well.

    Hope that will help.

    Best Regards.