Holiday Notice – Support Unavailable on April 18 and April 21
We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!
In the meantime, if you need any help, feel free to:
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Use the support widget in the bottom right corner on our websites (Amelia and wpDataTables) — our latest AI-powered assistant is there 24/7 to help with basic and intermediate questions,
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Browse our detailed documentation (Amelia, wpDataTables)
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Explore helpful articles,
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Or check out our YouTube channels for video guides!
Amelia YouTube Channel
wpDataTables YouTube Channel
Thank you for your understanding, and we wish you a wonderful holiday weekend!
now i use basic, .I want to upgrade to Pro, annual plan, with the price (today)
Hi there,
thank you for taking interest in upgrading your Amelia
Please let us know the email address you used for the purchase of your current licence.
Then we will contact our reseller Paddle, and they will charge the payment method you use for Basic, for the amount of the difference between Basic and Pro.
[email protected]
Hi there,
thank you for the email
It seems that you have cancelled your subscription for your current licence; in that case I would need to ask you to purchase Pro licence as a new one, and then we can refund the remaining time you have left on your Basic licence. Just please let us know when you purchase Pro.
can i change to active status accout? as I only want to update from basic to pro
we didn't want to cancel our subcription we just wanted to upgrade our it... and now it's look like we have to restart all... maybe you have a better solution ?
it's look like we still have 8 months in our subscription and for the moment we can not subscribe for a new year. Can you reactivate our account ?
now' i already to buy pro
How do I request a refund?
click request refund ?
Hi Swissthai
No need to do anything else on your end, we forwarded this to our management and they will process the refund for the basic licence you cancelled the subscription for, since you will be using only the Pro licence.
Thank you for your time and patience.
Hello there.
We've issued a refund for the amount of the remaining time on the basic license:
If not already, you will receive your money in 5 - 7 business days. The basic license has been revoked.
Please let us know if you have any other questions or issues.
Kind Regards,
Aleksandar Vuković
[email protected]
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