We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi team,
Is there a way to improve the load time of the calendar? It takes sometime and makes the UX a bit odd for the customer.
Any luck with this?
Hi Rodrigo,
thank you for reaching out to us
Please advise, do you have the latest version of Amelia, 4.2? Please go to Amelia > Settings > Activation, and make sure that the slider Load Entities is on.
If this does not speed up the process please let me know, as we would need to remote into your site.
Hi Ivana,
I have enabled this on the settings. I will test and get back to you.
Rodrigo
Thank you Rodrigo, I will wait for your kind reply