We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
The numbers in Amelia’s dashboard next payment says $59 and Amelia’s website payment says JP¥6,704 seem to differ.
Please tell me why the price is different for those.
Hi Yuri
Thank you for reaching out to us.
As indicated on our website, if you are from a country where VAT or GST applies, a VAT/GST charge will be added to the transaction:
If you are eligible for tax refund, you can reach out to our reseller, Paddle, via this form, and they'll see to it that the VAT charge is refunded.