Hi Tareq

Thank you for reaching out to us.

Can you tell us what is the status of the messages, are you able to receive a test SMS?

Can you provide us with a few numbers that didn't receive the SMS so we can investigate this further? 

Hi Tareq

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hi Mikkel

When you are posting on ticket that are not yours or have questions or issues which are not related to the title of the active ticket can you please open a new one, and we will help you there. In that way, issues and questions which are related to different subjects will be in different tickets so other customers or our support agents can find it easily. Our policy is to have one issue or question per ticket because of the reasons that is described already.

Thank you for understanding.

Same questions - Can you tell us what is the status of the messages, are you able to receive a test SMS?

Can you provide us with a few numbers that didn't receive the SMS so we can investigate this further? 

Hi Mikkel

I can see my colleagues are already working on your open ticket so I will close this one to avoid confusion.

Thank you for understanding.