We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
New to this setup, so far things are merging over from excel really nice. My only hick up is we do work from the smaller number values such as 0.100, when I originally loaded this up the preview page was 100% correct. When I went to finalize it and its asks you, do you want to view as standard or excel-like, that next page is where it converts all the data to standard decimal places and even if you go to edit the decimal points, it only makes the value bigger, not smaller.
So I would want 0.100 and this gives me 1000, and editing to decimal at 4 places gets me 100,000 ...
I'm sure its an easy fix but I'm missing it, and I have hundreds of line items like this.
Hi Gage
Thank you for reaching out to us.
Can you please tell us if the number format in the source file matches the number format set in wpDataTables - Settings - Main settings