Hi, Matthew,

Sorry to hear that you faced this issue.

Could you please confirm if you made sure that SMS notifications weren't delivered? Sometimes they get queued and don't change their status when in fact they are being sent out. Also, can you send a test SMS notification?

Looking forward to hearing from you. 

Matthew,

Thank you for the clarification.

Could you please provide us with temporary WP Admin access and SMS account login, so we will look into the issue from the inside? You can post the credentials as a private reply to this ticket.

We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.

Best Regards. 

Hello Matthew.

At the moment, only the "Appointment Canceled" and the "Appointment Next Day Reminder" notifications are enabled for your employees:

You've got almost all Event notifications enabled for the employee, but I don't see you have any events created:

So, with the current setup, only if the appointment is canceled will the employee be notified via SMS. I can see that there are some "canceled" messages sent to your employees:

The "Next Day Reminder" notification will be sent only if you configured a cron job on your server. To send scheduled notifications (reminders), you need to configure a cron job - depending on the server, there are different configurations for it, which you can contact your hosting provider about, or you can check out one of the solutions for it on this link.

Also, you can try this:

*/15 * * * * wget -q -O - "https://www.yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send"

Or this:

*/15 * * * * /usr/local/bin/php ~/public_html/wp-cron.php --action='wpamelia_api' --call='/notifications/scheduled/send'

Or this:

GET 'https://yourdomain.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send' > /dev/null

WP Crontrol plugin is the best option if you're not familiar with cron jobs. You can find more info about it, and detailed instructions on how to set it up in our FAQ section.

Matthew,

I've sent your case back to our Level 2 Support.

We will contact you soon.

Best Regards.

Hello again Matthew.

The {message"."invaild key 0."} is only referring to the "SMS Birthday greeting", and should not be causing any issues with the cron.

Anyway, we'll be releasing a new update today, so watch out for that. When you update the plugin, this issue should be resolved

Hi again Mikkel.

Can we please start over with more detail?

Only these SMS messages are enabled for the customer:

And only these for the Employee:

I sent myself the Appointment Next Day Reminder, and received it without issues:

Which notifications did you try? I can send test SMS to myself, to see if it works, but if one works, and if the test works, they should all work if they are enabled. We can focus on the issue in this ticket, and I'll tell Ivana to close the other one.

Since we may be dealing with somewhat sensitive info, do you want me to change the ticket to Private?

Sorry, Mikkel,

I missed that you're responding to Matthew's ticket. We can continue on Ivana's ticket:

https://tmsplugins.ticksy.com/ticket/2893853/

Hello again Matthew

Sorry for this confusion about who's the owner of the ticket.

If the scheduled notifications do not work, you need to check your cron job.

Depending on the server, there are different configurations for it, which you can contact your hosting provider about, or you can check out one of the solutions for it on this link.

If you used WP Crontrol, check if that's configured properly.

I can take a look at the site if you used WP Crontrol, but if you set up the cron on the server, you'll need to reach out to your hosting provider.

Hello again Matthew.

If the scheduled notifications go out when you force them, the cron does work, but something on your server is not allowing it to run automatically at the predefined time.

Please reach out to your hosting provider and ask them to check this. You said it yourself - it works when you force it, so it's not the cron that's not working

That's great news, Matthew, thank you for letting us know this issue was resolved!

If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.