We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
hi,
just bought wpamelia. Seems to be very nice and functional.
But... each time a woocommerce user register and logs in, it has a "customer" role. Each time a wpamelia user register and logs in, it has a "wpamelia-customer" role. This means a user can't be both wc and wpamelia registred user. I've tried to manage this with capabilities (profile builder plugin), giving the same capabilities to each role but it didn't fix this.
My goal is to make all registred and logged in users automaticaly able to buy or book with only one account, and when they're logged in, they're logged in for both woocommerce & wpamelia.
What is the solution?
Hi Christoher
Thank you for reaching out to us.
Unfortunately this cannot be achieved using the plugin's builtin features. A user must book an appointment to get an Amelia customer role, no other role created externally can be recognized by Amelia.
I'll kindly ask you to add it as a feature suggestion on this page.
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.