We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, I am not able to customize the label name and display field under the "Event List Booking Form". I can change it in the dashboard and the settings are saved. However, the form doesn't change in frontend and the label is still the original.
Is it a bug? My current version is already 4.2
Hi Karen,
thank you for reaching out to us
Please check if Load VUE option is on in that same window (Amelia > Customization), and make sure that you have Reset your customization and Saved, before changing the label and the palete.
If that still does not work, please provide me a temporary WP-admin (administrator) user for your website where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here because this ticket is private and nobody can see them except us.
I found that the issue is only in calendar booking. However, when I try to book in event simple listing and it works with my customization.
Hi Karen,
thank you for letting us know; if you would like us to check calendar booking form customization please contact us.
Thanks for reply. Please let me know how to customize the calendar?
How do I disable the Last Name field on calendar booking?
Hi Karen!
Thank you for contacting back
Calendar can be customized in Amelia > Customization; if any issues occur please let me know, and send us a temporary admin.
Last name cannot be removed, I'm afraid as it's one of the mandatory fields required for the booking to be processed.
Thanks! How to set the calendar with starting on Sunday?
Hi Karen
You can change this in WordPress > Settings:
All of the settings available there, like time zone, time and date formats, etc. will influence Amelia.