When a customer makes an event booking, and selects add to google calendar, it always ads one hour later than the event time - can you tell me what is causing this and how to resolve? im in the UK, is it due to region time settings / GMT etc?
Unfortunately this also edits the timings of the 1000 events that I have created - which has disrupted my events timetable, I had to revert back to UTC. Is there another way?
The time zone you configured is the time zone all your appointments are booked in - that's how they're saved in the database.
If the time zone was UTC, and there's an appointment for October 11th at noon, when you change the time zone to CEST (for example), the same appointment will be at 14:00 (2 PM), but in UTC, it will still be at noon. There's no way around this, since the time zone was initially misconfigured, all your appointments will shift to the new time zone.
If you had "Show booking slots in client time zone" enabled the whole time, your customers booked the appointments in the correct time, so even though the time changed in the back-end, it's still the same time your customers see.
Example: A customer booked an appointment you see at Oct 11th, at noon, but if they're from CEST, they received a notification that this appointment will be held at 14:00, so the only discrepancy is on the back-end.
Hi,
When a customer makes an event booking, and selects add to google calendar, it always ads one hour later than the event time - can you tell me what is causing this and how to resolve? im in the UK, is it due to region time settings / GMT etc?
Thanks
Good day!
Thank you for choosing Amelia.
Please make sure that the WP Time Zone is set to the City and not to the UTC format, that should be the reason why this issue occurs.
Looking forward to hearing from you.
Unfortunately this also edits the timings of the 1000 events that I have created - which has disrupted my events timetable, I had to revert back to UTC. Is there another way?
Hi again,
I have to forward your case to our Level 2 Support, maybe they will be able to find a workaround for that.
We will get back to you at the earliest possible time.
Best Regards.
Hello there.
The time zone you configured is the time zone all your appointments are booked in - that's how they're saved in the database.
If the time zone was UTC, and there's an appointment for October 11th at noon, when you change the time zone to CEST (for example), the same appointment will be at 14:00 (2 PM), but in UTC, it will still be at noon. There's no way around this, since the time zone was initially misconfigured, all your appointments will shift to the new time zone.
If you had "Show booking slots in client time zone" enabled the whole time, your customers booked the appointments in the correct time, so even though the time changed in the back-end, it's still the same time your customers see.
Example: A customer booked an appointment you see at Oct 11th, at noon, but if they're from CEST, they received a notification that this appointment will be held at 14:00, so the only discrepancy is on the back-end.
Kind Regards,
Aleksandar Vuković
[email protected]
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