We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Good morning,
I would like to add a custom field to my packages. How do I go about this.
I know we are able o add a custom field to services but I don't know how to add them to packages
Thank you for your help.
Hi, Jose,
Sorry for the delayed response.
I'm afraid, at the moment it's not possible to add Custom fields to the entire Packages, but you can add them to the Services included in the Packages. however, please note that these Custom Fields will be available for filling in only at the moment of Package purchase. later, when a Customer books remaining Appointments on the Customer panel, he won't be able to fill Custom fields (they will be simply hidden).
Also, we are always looking for ideas on how to make Amelia better. So if you have a couple of minutes, please suggest this feature on our website. The most requested features will be implemented in the coming updates.
Best Regards.